FAQ
Frequently asked questions
102 articles
- What computer do I need to run AppliCad Roof Wizard?
- What are the Roof Wizard licensing options?
- Which operating systems does Roof Wizard run on?
- How do I get help if I’m stuck on a specific job or feature?
- Do I need any prior CAD or design experience to use Roof Wizard?
- Can I import other CAD files into Roof Wizard?
- What kind of customer support is included with my Roof Wizard license?
- Can I try Roof Wizard before I buy it?
- Is there online training available, and how does AppliCad Academy work?
- Can I define my own custom materials, accessories, and pricing?
- What reporting formats does Roof Wizard produce - can I customise them?
- Can I export cutting lists directly to a rollformer or other fabrication equipment?
- Does Roof Wizard support wall cladding takeoffs as well as roofing?
- Can Roof Wizard handle complex roof designs like dormers, split gables, and curved rooflines?
- Can I import measurements from PDF plans or aerial images?
- What types of roofing and wall materials does Roof Wizard support?
- Do you offer discounts for multiple users or larger businesses?
- Are software updates included in my license fee?
- What happens to my data if I cancel my subscription?
- Can I run Roof Wizard on multiple computers with a single license?
- Is Roof Wizard suitable for both roofing contractors and material suppliers?
- What is Roof Wizard?
- How can I apply more than one flashing type to a line?
- Network sharing and File locking in System Preferences
- How do I control content in my Word report template?
- How do I get Roof Wizard version 11.0 and how do I install Roof Wizard version 11.0.
- How do I export selected roof geometry as a DXF file?
- When I import an XML file from Hover, why don’t the panels lay correctly?
- How do I use stock lengths for metal panels?
- How do I set up a Fixture?
- How do I assign Roof Wizard commands to keyboard hot keys?
- How do I change the eave or gable overhang on my roof model?
- How do I add a dormer that is built over the main roof and a verandah?
- How do I get my Word template to print in Roof Wizard?
- Points, lines and planes...
- How do I preset the GRIM file output folder?
- How do I complete a complex roof with different eave heights?
- How do I change the text height on the tables in my report templates?
- How do I change the names and/or colour of the flashing line types?
- How do I set up “Fall Protection” so it appears in Cover > Select > Tile or Cover > Select > Metal?
- How do I set up a price for flexible pointing for tile finishing?
- How do I set up new battens to appear under Cover > Select Tile?
- Why is Roof Wizard slow after moving everything to a network drive, and how do I speed it up?
- Why do I have multiple copies of the same Model Name in a .DAB file?
- Why do I get “Unable to Obtain License from AppliCad Web Server…”?
- Why do I get a Windows warning message when I try to install/run Roof Wizard?
- Why can’t I register? “Unable to Access Registry to Set Licensing” / “Unable to Create Registry Key…”
- Why are icons and/or function commands missing?
- Why am I getting an error about temporary files in Roof Wizard?
- What does “Insufficient Licenses Available to Connect (Max 2). Try to Free Licenses.” mean?
- What does the error mean: “Unable to save current state of software to disk”?
- Unable to install Roof Wizard: InstallShield error “Unable to determine version of application…”
- My model has disappeared and has been replaced with a bunch of useless characters.
- I installed the latest version of Roof Wizard, but it still shows V8.2. Why?
- I have opened a job from my colleague and now my line colours are all messed up!
- How do I set and/or check the location or file path of the ...User folder on my network? My data files seem to have disappeared. Check file path settings.
- How do I fix “squashed” (compressed) dialog boxes in Roof Wizard?
- Why are the cells in the Supply & Install labour costing dialog squashed?
- Why am I getting “Error in RM_LoadPayLinks: too many data”?
- I have some items that won’t delete using the normal group delete function
- Track Outline dialog doesn’t appear and I get “You cannot enter a 0 distance”
- Why is my note text running down the page in a CAD template?
- Why do I get “Failed to Save Word Report – Aborting” when printing a Word template?
- Why does my Excel template switch the roof image after I save it?
- Why does Roof Wizard crash after I add a new table to my Word template?
- Why does nothing happen after Word opens my template?
- Why am I getting flashing cost errors in my Word report?
- Why am I seeing weird characters like -1.#J % or -nan(ind) % when tallying panels/sheets?
- My CAD Report “Panel Layout” prints with pale colours that are hard to read. How do I fix it?
- Why can’t I run Plot Wizard (error: “Cannot match plot-wiz”)?
- Why is my QQNote key text on a CAD report going vertically up the page?
- Number of flashing stock lengths exceeded 50 error.
- I am trying to get the correct number of clips and screws with my metal panels. Defining Panels and Fasteners.
- My reports only show one roof pitch, on a roof with multiple pitches.
- I Get a C++ Runtime Error when printing to Word Template
- I have added new tiles to my list, but they do not appear in my list.
- 🛑 Mapped drive disconnects after inactivity — “cannot create unique file name”
- Why is my wall sheet list table blank (no sheet lengths)?
- Why does my Quotation Form template show “File not found” when printing?
- Why do I get “Error starting Microsoft Word (C) (Must have at least Word 97 on this machine)”?
- Why do I get a “...requested the Runtime to terminate...” error when working with flashings?
- Why is my File > Open model list showing scrambled letters and symbols?
- Why does Supply and Install crash after I copy my User folder to a new PC?
- Why am I getting the “!!!!Cannot match plot-wiz” error in the Prompt Area?
- Why is my mouse behaviour in Windows causing problems in Roof Wizard?
- Why does printing the summary delete my model and the saved file isn’t available?
- Why do I get “The file format and extension … don’t match” when opening an Excel/Word template?
- Why do jobs “disappear” inside a DAB file?
- Why is the sheet list table blank in my Panel Layout report?
- Why does my CAD template text “explode” when I print?
- I have created a new report template in Excel but not all of my cells are populating?
- Why does my Excel template stop processing halfway through the report?
- Why is my dimension text getting cut off in section reports?
- Why are my roof planes turning black in Word report diagrams?
- Why doesn’t Add Gable End work after I select a wall top line?
- My pitches and/or other dimensions are not showing on my model when checking
- I installed an update and now Roof Wizard crashes when I try to manually “block” a metal roof layout or print to a MS Word template
- Why am I getting flashings on my tile job in Costing > Supply and Install when I didn’t select any?
- Why does AppliCad crash when I try to print a Microsoft Word template I created?
- Why does Word go straight to Save and then Roof Wizard crashes when I generate a report from a Word template?
- Why is Roof Wizard crashing or freezing when generating cut lists, saving, or opening files?
- Why am I getting a weird dialog with a red cross when I select Flashings?