FAQ
Frequently asked questions
98 articles
How do I fix the error about Roof Wizard not being able to create temporary files?
How do I fix “squashed” (compressed) dialog boxes in Roof Wizard?
How do I fix the “Unable to Create Registry Key” error?
Why am I getting an error about temporary files in Roof Wizard?
How do I assign Roof Wizard commands to keyboard hot keys?
What computer do I need to run AppliCad Roof Wizard?
Why am I getting a weird dialog with a red cross when I select Flashings?
How do I set up new battens to appear under Cover > Select Tile?
How do I set up a price for flexible pointing for tile finishing?
Why is Roof Wizard crashing or freezing when generating cut lists, saving, or opening files?
Why are the cells in the Supply & Install labour costing dialog squashed?
Why is my QQNote key text on a CAD report going vertically up the page?
Why does Word go straight to Save and then Roof Wizard crashes when I generate a report from a Word template?
Can I import other CAD files into Roof Wizard?
How do I set up “Fall Protection” so it appears in Cover > Select > Tile or Cover > Select > Metal?
What does the error mean: “Unable to save current state of software to disk”?
Why does AppliCad crash when I try to print a Microsoft Word template I created?
What does “Insufficient Licenses Available to Connect (Max 2). Try to Free Licenses.” mean?
I installed the latest version of Roof Wizard, but it still shows V8.2. Why?
I installed a new version of Roof Wizard and now my dialog boxes look “squashed up”. How do I fix it?
Why am I getting flashings on my tile job in Costing > Supply and Install when I didn’t select any?
How do I change the names and/or colour of the flashing line types?
How do I change the text height on the tables in my report templates?
I installed an update and now Roof Wizard crashes when I try to manually “block” a metal roof layout or print to a MS Word template
My pitches and/or other dimensions are not showing on my model when checking
I have some items that won’t delete using the normal group delete function
Why doesn’t Add Gable End work after I select a wall top line?
Why are my roof planes turning black in Word report diagrams?
Why can’t I register? “Unable to Access Registry to Set Licensing” / “Unable to Create Registry Key…”
Why are icons and/or function commands missing?
Why is my dimension text getting cut off in section reports?
My CAD Report “Panel Layout” prints with pale colours that are hard to read. How do I fix it?
Why does my Excel template stop processing halfway through the report?
How do I set up a Fixture?
Track Outline dialog doesn’t appear and I get “You cannot enter a 0 distance”
I have created a new report template in Excel but not all of my cells are populating?
When I import an XML file from Hover, why don’t the panels lay correctly?
Why do I have multiple copies of the same Model Name in a .DAB file?
How do I change the eave or gable overhang on my roof model?
Why do I get a Windows warning message when I try to install/run Roof Wizard?
How can I apply more than one flashing type to a line?
Why is Roof Wizard slow after moving everything to a network drive, and how do I speed it up?
How do I get my Word template to print in Roof Wizard?
Why does my CAD template text “explode” when I print?
Why is the sheet list table blank in my Panel Layout report?
Why am I getting “Error in RM_LoadPayLinks: too many data”?
Why do jobs “disappear” inside a DAB file?
Why do I get “The file format and extension … don’t match” when opening an Excel/Word template?
Why do I get “Unable to Obtain License from AppliCad Web Server…”?
Why does printing the summary delete my model and the saved file isn’t available?
Why is my mouse behaviour in Windows causing problems in Roof Wizard?
Why am I getting the “!!!!Cannot match plot-wiz” error in the Prompt Area?
Why does Supply and Install crash after I copy my User folder to a new PC?
Why is my File > Open model list showing scrambled letters and symbols?
Why do I get a “...requested the Runtime to terminate...” error when working with flashings?
Why do I get “Error starting Microsoft Word (C) (Must have at least Word 97 on this machine)”?
Why does my Quotation Form template show “File not found” when printing?
Why is my wall sheet list table blank (no sheet lengths)?
Why can’t I run Plot Wizard (error: “Cannot match plot-wiz”)?
How do I control content in my Word report template?
How do I export selected roof geometry as a DXF file?
I have opened a job from my colleague and now my line colours are all messed up!
🛑 Mapped drive disconnects after inactivity — “cannot create unique file name”
How do I complete a complex roof with different eave heights?
Unable to install Roof Wizard: InstallShield error “Unable to determine version of application…”
How do I add a dormer that is built over the main roof and a verandah?
How do I set and/or check the location or file path of the ...User folder on my network? My data files seem to have disappeared. Check file path settings.
How do I preset the GRIM file output folder?
I have added new tiles to my list, but they do not appear in my list.
Points, lines and planes...
I Get a C++ Runtime Error when printing to Word Template
My reports only show one roof pitch, on a roof with multiple pitches.
I am trying to get the correct number of clips and screws with my metal panels. Defining Panels and Fasteners.
Which operating systems does Roof Wizard run on?
Network sharing and File locking in System Preferences
How do I get Roof Wizard version 11.0 and how do I install Roof Wizard version 11.0.
Number of flashing stock lengths exceeded 50 error.
What is Roof Wizard?
Is Roof Wizard suitable for both roofing contractors and material suppliers?
Can I try Roof Wizard before I buy it?
Do I need any prior CAD or design experience to use Roof Wizard?
What are the Roof Wizard licensing options?
Can I run Roof Wizard on multiple computers with a single license?
What happens to my data if I cancel my subscription?
Are software updates included in my license fee?
My model has disappeared and has been replaced with a bunch of useless characters.
How do I use stock lengths for metal panels?
Do you offer discounts for multiple users or larger businesses?
What types of roofing and wall materials does Roof Wizard support?
Can I import measurements from PDF plans or aerial images?
Can Roof Wizard handle complex roof designs like dormers, split gables, and curved rooflines?
Does Roof Wizard support wall cladding takeoffs as well as roofing?
Can I export cutting lists directly to a rollformer or other fabrication equipment?
What reporting formats does Roof Wizard produce - can I customise them?
Can I define my own custom materials, accessories, and pricing?
What kind of customer support is included with my Roof Wizard license?
Is there online training available, and how does AppliCad Academy work?
How do I get help if I’m stuck on a specific job or feature?