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Why does Word go straight to Save and then Roof Wizard crashes when I generate a report from a Word template?

If Word immediately opens Save before any key text strings run—and Roof Wizard crashes—this is usually caused by an incompatible Microsoft Word Add-In installed by another application. Remove the offending Add-In in Word’s Add-Ins settings.

Updated over a week ago

🧠 What causes this?

This issue has been found to be due to incompatible Microsoft Word add-ins that are installed by various applications, often without your knowledge, that enhance the application's integration with MS Word.


✅ Fix: Check and remove the Word Add-In

  1. Open Microsoft Word

  2. Open a blank document

  3. Go to File > Options

  4. Select Add-Ins

One example shown below is of a known Add-In that causes this issue. Removing it should cure the issue.

  1. Highlight the Add-In

  2. Press [Delete] on your keyboard

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