Error Reported when Printing to Word Template ⚠️
Problem #1 🧩
A C++ runtime error is usually caused when the operator tries to print to a Word template that is still open in Word.
Typically when you do a report, notice an error, fix it, and try to print again immediately – but the first attempt is still open in Word.
AppliCad can’t handle that and crashes.
The solution is simple: close the template in Word and run the report again.
Problem #2 🔐
If the problem persists, check that you have full read/write permission to the set ...\User folder.
We have found that successive Windows updates can re-set folder permissions, especially on network setups.
Problem #3 ✅
A third potential cause is if the MS Word license has not been activated.
Roof Wizard cannot communicate with Microsoft products that are not activated/licensed and this causes the crash because Word doesn't want to participate.