✅ Unlimited customer support (included)
Unlimited customer support is included with every Roof Wizard license, monthly and annual, at no extra cost.
There are no ticket limits, call caps, or support tiers. If you’re stuck, we’re here to help - however long it takes.
📞 How to get support
Online Help Centre
Phone
Call us on
Australia + NZ: +61 3 9878 5000
USA + Canada: +011 800 2775 4223
USA Toll Free: +1 877 830 3158
Email [email protected]
Online meeting (screen sharing)
Join a GoToMeeting or Microsoft Teams session with an AppliCad team member for hands-on help with your specific job or question.
🎓 Training and self-serve help (also included)
Step-by-step online training to help you learn faster.
Searchable how-to articles, guides, and troubleshooting.
YouTube library
Quick video walkthroughs and tips.
AI support chatbot
Fast answers to common “how do I…?” questions (availability depends on your Help Centre setup).
🧤 Need extra help during busy periods?
If you don’t have the time or volume to do every takeoff in-house, you can also use our Estimating Bureau for professional takeoffs and reports.