🔎 What’s happening
It appears that this is an issue with InstallShield. We have only seen it with Windows v8.1.
🛠️ Fix: Rename the InstallShield folder
In Windows Explorer, navigate to:
C:\Program Files (x86)\InstallShield Installation Information
Rename the folder to something like:
C:\Program Files (x86)\InstallShield Installation Information.old
Try installing the software again.
👁️ If you can’t see the folder (it may be hidden)
If the abovementioned folder is not displayed, then it will be due to that folder being a hidden folder (not displayed during a normal Windows Explorer search).
To make hidden folders visible:
Open Windows Explorer
Go to View > Options > Change Folder and Search Options
Select the [View] tab
Set the option to: “Show hidden files, folders and drives”
Once enabled, the folder will be visible so that you can change the name, effectively removing it and requiring the Installshield utility to re-install correctly.
🔐 Also check permissions (if needed)
You might have to also check user file permissions. Refer to the appropriate FAQ about setting Windows file and folder permissions.