Menu path
Help > About Software
What it does
The About Software dialog displays your AppliCad Roof Wizard version information, license details, and expiry dates. This information is essential for software support requests, license renewals, and troubleshooting.
How to access software information
Open AppliCad Roof Wizard
Click Help in the menu bar
Select About Software from the dropdown menu
The About Software dialog will open, displaying your license information.
🧾 Understanding the license information dialog
The About Software dialog shows several important details about your software installation:
Company ID | the unique identification for your company automatically generated |
User ID | the number allocated by AppliCad as each new operator is added to the License Manager system |
Computer and Instance ID | numbers generated by the License Manager system on startup |
The company ID may be regenerated by the company primary contact or by AppliCad if suspicious, or unauthorised use has been detected.
💡 When you need this information
You'll typically need to access the About Software dialog when:
Contacting technical support (they may ask for version and User ID number)
Checking if your license is approaching expiry
Verifying which features are available with your license type
Preparing for software updates or renewals
⚠️ License troubleshooting tips
If you notice any issues with the license information:
Expiry warnings: Contact AppliCad to renew before the expiry date
Missing information: Your license file may be corrupted - contact AppliCad support team
Wrong company name: Verify the license was issued correctly
Version conflicts: Ensure you're running the correct version for your license
Keep this information handy for any support communications, as technicians may request your version number and company ID number to assist you effectively.